IN CASE OF FEVER

AT THE CHECK-IN
If we detect a fever (from 37.5 °) or respiratory ailments during the check-in phase, it will not be possible to access it to the services and spaces of the Resort. If you do not have the opportunity to return home, do not worry, a courtesy room will be available to you where you can stay in complete safety pending the visit of a doctor who can advise you on what to do. Of course, you will receive all the necessary assistance from us and we will provide you with any meals safely in your room. Please remember that in this case, it is still not possible to access the services and all areas of the Resort.

DURING YOUR STAY
If you experience symptoms during your stay, we invite you to promptly inform our staff. However, if fever (from 37.5 °) or other disturbances are detected in the points of access to our services (such as thermal park or restaurant), we can not let you go in. In this case, we will invite you to stay in your room and we will provide you with all the necessary assistance as well as any meals in safe mode pending the visit of a doctor – if necessary – who can advise you on what to do. For your eventual travel companions, sharing the same room, a courtesy room will be available to stay in complete safety. It is good to keep the insulation pending a medical opinion.

IT IS GOOD TO KNOW THAT
The procedures described above are part of a safety protocol that we have developed following the indications of the local health authorities and the World Health Organization. Please understand how your and the safety of the others come to us before anything else. Your collaboration in following the directions of our staff will be fundamental and we thank you for your understanding right now.

In case you come from a warm environment or just after physical activity, body temperature may be altered. For this reason, in case of doubt, we will ask you the courtesy to carry out a new temperature measurement to our thermal scanners after 10 minutes.